A staff member to help older people “identify” collections
Chengdu business daily reported on January 10, did a whole year of dreams, aunt wake up high.
In December 2015, she on chunxi road, Silverstone square near a collection company, has spent nearly 60,000 yuan to buy the money-print gold and the coin collection of the world’s wealth, one year after the company said helped her auction, but for a variety of reasons to push, when selling this collection’s sales staff has resigned and lost.
In the past year, Chengdu business daily has received complaints from many older people, claiming that the company bought tens of thousands of Yuan in the world paper money collection-wide, but at last found to be deceived. Some older people with years of savings, or even sell the House, out of the market, a large amount of money to the Numismatic collections of the company.
Reporters in Chengdu, sent the fairy bridge, wenshu and other money exchange market understands that this unit is 19800 RMB in the company of the world paper money, but hundreds of actual value. Many old people saved money all his life, and turned into some worthless coins, becoming the company’s high profits and employee of the Commission.
Worth noting is that this scam is not new, media have reported. So, why are there still so many older people will choose to believe? What is collection company “skills”?
Since last year, the Chengdu business newspaper to the applicant’s identity, has entered this chunxi road near Silverstone, 14/f (Elevator 15A) 11th Sichuan Golden collection limited, after a long undercover evidence unveiled the collection company through sales legerdemain, was defrauded by older people step by step process.
“Con-paving” first to win trust
Prior to the sale of products, collection company rush into direct marketing, but rather a set of steps to obtain the trust of the elderly.
Distort the identity
Claiming to be “normal state” staff a monthly salary of a hundred thousand of
Chunxi road, Silverstone, 14/f, 11th, at 9 o’clock in the morning every day until 6 o’clock in the afternoon, a plainclothes security guard standing door, small groups of older persons, in and out.
Undercover reporter noted, staff offices and customer reception areas are completely separated, not to enter the elderly, into desks arranged, the staff are young people, all wearing suits, taped to the wall, “Sichuan golden classics collection limited” message. Reporters found that the registration of the company on July 31, 2015.
Just joined the company, a sales manager, told reporters, “when introduced to older people, have to say our company is the only branch in Southwest China collectors association, is the national formal units. “But in fact, undercover reporters later confirmed that China collectors Association does not have any branch offices and branch, and the” Golden collection “no ties to the company.
From work on the day before the Conference, performance of employee stepped forward one by one to receive commissions, several notes in his arms, a month to get a hundred thousand of, stunned to undercover reporters. The sales champion of the month published Comments ironically in the General Assembly, a 20 years old young girl says: “be sincere to customers, pay more attention to these old people. ”
Practice sales
Make up money story, makes the customer feel very professional
All employees entering the company, first after 7 days of training–training of sales.
Undercover reporters on his first day of training to be a fourth series of the renminbi is a full-service sales, company, familiar with the jargon is considered to be the staff required to get started.
A sales manager turned a book introduction, “version 80 50 in the fourth series of the Renminbi Yuan, is the one of yaan, Sichuan tea from tea extract Camellia oil, dye, on the wall, and will not fade, but this technology has not been handed down, so the 80 50 Yen coin is the only tea, now worth 4000 Yuan. ”
However, ancient and modern coins, President of the Cultural Institute of Sichuan province after Xiong Jianqiu, told reporters that this talk was sales, is the operator in order to increase the value of paper money market speculation. Chengdu banknote printing company staff confirmed to reporters, this myth.
Telephone solicitation
Said gift, chatting with old GoldMine
After a 7-day training, undercover reporter officially became employees of the company, entered a telephone solicitation link for the elderly. At a press conference that part of the computer system, there are more than more than 200 the number of older persons, and every old customer resources in the hands of employees is generally about 500 people, the company sales team of nearly 50 people, in rough numbers, has about 20,000 older people is that they offer for a long time.
These people number come from? Reporters found that the marketing department employees took flyer downstairs every day, on chunxi road, near issued only for older age groups, with coin exhibitions, send gifts to lure older persons to the company. Every morning is over, “Auntie” and “Uncle” shouts, begins in this crowded with dozens of people in the Office Hall of one after another. A veteran show undercover reporters, said: “call after you’ve shown, said firms engaged in activities to send gifts, with electric cooker, microwave, four-piece, invited the old man come and play. “But our gifts only noodles and scarves. “The reporter asked. “What are you called people first. “Older employees said. The fact is, undercover reporters of the day gave the old man a bag of noodles for 2 Yuan, Word also teaches: “aunt, today a lot of people, the big gifts have been sent out, and next time you have to notify you. “However, the aunt still looked happy.
At 2 o’clock in the afternoon to 4 every day, visit old peak. A sales manager told reporters, just started chatting with elderly, Deputy Dawg, don’t sell, “to swing from the old to the grandchild, but also from the relationship between mother-in-law and daughter-in-law about Sino-US relations, being particularly important. ”
Analysis of customer
Buy health products the elderly more easy
Before leaving, the company each of the four sales departments began to convene daily briefings. Here, employees will get customer information pouring out during the day, for teams to analyze, look for start of “breakthrough”.
All personal information, company staff particularly valued targets older people buy health care products. Because of sales of these products for the employees, if the elderly to buy health care products, will prove a good start, and rich.
“Con trick” step by step makes you fall into the trap
After the trust, the critical link: how to sell worthless paper money, old money out of it?
1. product formal offering so-called “certificate” and “security certificate”
At a press conference during the undercover operation, the company sells is a product called notes all of the world, price 19800, has an attached certificate and the so-called security certificates. This banknote was a rarity on the certificate, limited numbered issue 1000, signed “China collectors association”. And another a Zhang security certificate Shang with a security code, then, sales personnel to one aunt for demonstrates, Internet query, entered security code, a name for “China protection consumers Foundation enterprise products track security query system” of website page Shang pop-up has “you collection of is world notes full mirror, thanks you of collection” a text, aunt a see, said: “Oh, also really of check get. ”
However, the China Foundation of consumer protection told reporters, the Foundation does not have its own Web site, the so-called security systems, are some companies working with the Foundation to do, security check of all products, not through the Foundation audit. According to the website of the company officials said, as long as money can make no audit, and security check but only a product name.
2. prove that the products are valuable
Factually collection is not for sale, only apply to the headquarters
“You are selling this collection shows why it is not scarce. “One big challenge, sales staff said,” we don’t sell collections, if you really want to, we’ll have the opportunity to help you apply to the headquarters, but it’s hard to. ”
According to an employee Guide to undercover reporters that “this application is to keep older people in suspense, let them know that this is not easy. “These products really do not readily available? Reporters found during the undercover operation, warehouse staff piled high with bundles of money on the table, and the next is not filling the empty book, ready to fill, said when the number is not like selling scarce.
3. prove that the products are in demand
Sales people give money to let customers help buy
“Something so valuable, why don’t you buy it? “Some older people will ask questions. In this regard, their response was: “you say employees cannot be bought, so to pretend to help the elderly to buy. “This routine, commonly known as” co-operation “, and journalist of the same Division staff, in such a way, first gave an aunt 19800 privately, for aunt helped her buy a set. Eventually, the aunt has bought 3 copies, you two and the other gives the employee. But the aunt did not know, that employee to the aunt’s money is actually received from the corporate finance.
4. prove that the company can carry on the collection and identification
Pretended to help older people identify collections
Because of the company’s employees claimed not to sell the collection, only criticism of objects, so older people themselves almost every antiques here, big and small. Old man with a pot to identify, a department supervisor, “in which any person (colleague) is why did. “In order to tie the old man’s heart, the company will make a false certificate. The company’s employees told the undercover reporters: “these so-called certification is our own doing, he thinks we have the identification of qualifications, he would think that our products are qualified, is valuable. ”
5. proven products for auction
Show fake red tape
To allow elderly people to buy products, must they believe will appreciate. Then, coming up where to sell? So auction formula. Someone took out a red tape, the file is “1289th, promulgated by the China collectors association in 2016”, which is “about the extreme money King auction starting price and time announcement”, outside of the Association, signature and seal, or even “People’s Republic of China Ministry of culture”. Later confirmed by journalists to the China collectors association, the red tape was forged.
6. proof of auctions, can they really make money
Display false auction “paid” to continue to cheat
In order to make customers believe that products can be sold, and are able to make money, also forged order form. Reporter gets a piece of the auction “paid” see above indicate a customer payments for October 2016 (autumn) 3 sets of auctions end the world wealth. This game, it is played to customers, “and handed him his not trying too hard (customers), to let him expect them to see the best. “The company said.
There was a routine is to tell the old man needs to fill out the auction application. Customers fill out the auction application, the company will notify customers and assuming an auction, “says 2018, 2019. ”
Near the Chinese new year, an old man bringing product to the company attempted to return, but the company took out a newspaper, said the auction will be held this year.
Old man believed, and continues to do her “dream”.
“The editor”
To give them four “tens”
Please keep it, trap
In recent years, as China’s population ages, more and more commercial projects aimed at the group, which also includes criminals. They feel right now a lot of young people engaged in work, they find all kinds of gaps and opportunities to the elderly for the elderly “care” brainwashing. Surface seems to be warmth, in fact, is the black hand to reach for their wallets – often through chatting, sending a small gift and old cotton, then let them spend a lot of money to buy some products incompatible with the original value.
This time, we are not only through reports exposing scams and also to give all the deception four “never”:
1 “do”: strangers, receiving strange phone calls, text messages, micro-invitation letter to be alert, “absolutely” be careful around all things to you courting people. People s daily focus provides industry 6 years
2 “do”: keep in mind that pie in the sky never said, “absolutely,” do not covet cheap intended.
3 “do”: If you need to purchase anything valuable, “absolutely” talk it over first with the children in the family, and do not act alone.
4 “millions”: conclude by reminding all children spend more time caring for the elderly, and more with the old Exchange, inform them about new scam, “please” do not let the old man is brainwashed by criminals.
(Formerly entitled undercover expose the paper money collecting scam: call your aunt and uncle sent a gift; old men, be careful a catch! 》）
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